Associate Director Digital Transformation (Social Protection)

Report to: Director Digital Financial Services
Location: Islamabad
Application deadline for the position is November 8, 2023


About Us

Karandaaz (KRN) believes that every Pakistani deserves to be Financially Included and Economically Empowered. Our mission at Karandaaz is to foster economic growth and create jobs through financial inclusion of unbanked individuals and unserved enterprises.

Karandaaz Pakistan is a not-for-profit organization, based out of Islamabad, registered with the Securities and Exchange Commission of Pakistan under Section 42 of the Companies Act 2017. We are supported by Foreign, Commonwealth & Development Office (FCDO) and Bill and Melinda Gates Foundation (BMGF). Karandaaz is governed by an eminent board who set the strategy of the organization and steer it towards achievement of its objectives.

Karandaaz Digital aims to catalyze the financial services industry for greater financial inclusion by employing cutting-edge innovations and digital solutions. Karandaaz Digital collaborates across the financial services ecosystem to maximize impact through improved access to digital finance for low-income, rural, and otherwise excluded population segments, especially women. Karandaaz Digital aims to work with all stakeholders to facilitate the digitization of government and other payment streams and provide support for innovative digital financial services providers/startups. The focus areas of the unit are divided into multiple work streams including Digital Transformation of Social Protection Programs, enabling them to adopt digital financial services products, processes, and services, hence significantly improving the supply side of digital financial services. Such programs span across institutions like National Savings, Benazir Income Support Program, Ministry of Poverty Alleviation and Social Protection, Punjab Social Protection Authority, Employees Old Age Benefits Institutions, and other provincial and federal institutions.

Position Summary 

The Associate Director Digital Transformation (Social Protection) will manage the transformational projects undertaken by Karandaaz Digital in the social protection sector. The incumbent will be responsible for managing multiple projects by developing and maintaining a mutually beneficial relationship with key stakeholders, managing the end-to-end technical assistance support including procurement of vendor/services, and overseeing and steering all partners/consultants and other resources allocated for successful execution for the assigned projects.

Job Responsibilities

  • Design, plan, manage and steer digitalization and conditional cash transfer programs within the social protection sector.
  • Work very closely with the Head of Payments Infrastructure to find opportunities within social protection programs for enabling social disbursements via Raast.
  • Develop funding proposals, secure approvals, develop requisite partnerships with relevant social protection entities and other stakeholders, and execute the program.
  • Provide leadership and guidance to partners and other resources for successful execution.
  • Develop effective relationships with key stakeholders and leverage them for decision-making, smooth execution, and resolution of issues.
  • Develop and execute an efficient communication strategy for ensuring communication with all relevant stakeholders.
  • Coordinate with the Procurement team for the timely availability of resources as per the needs.
  • Develop requisite project documentation including RFPs, project progress reports, presentations, etc.
  • Any other task necessary to ensure smooth execution of all running projects


Education & Experience

  • Bachelors/Master’s degree in Computer Science, Business Administration, or Project Management from a reputable Institution.
  • Minimum 10 years of work experience in delivering projects and at least 4 years of experience in delivering large-scale digital transformation projects
  • Should have led at least one (01) large-scale digital transformation project preferably for a public sector entity
  • Experience of working for a social protection program in a similar role will be highly advantageous

Knowledge, Skills and Abilities

  • Understanding of a not-for-profit organization
  • Knowledge of donor-funded programs
  • Proficient skill in MS Office Suite and Google Suite
  • Excellent oral and written communication skills in English
  • Sound ability to understand and evaluate technology solutions
  • Commands skill of work planning, budgeting and forecasting.
  • Driven and able to work independently as well as a part of a diverse team
  • Ability to manage multiple and competing demands, and establish priorities.
  • Driven and passionate for the mission and alignment with the core values of the organization

Culture and Values at Karandaaz

Karandaaz Culture is guided by our values of Innovation, Collaboration, Accountability, Respect and Equity (ICARE). These values shape our choices on what we do and how we do it, both with colleagues internally and partners externally. We also believe that we are all responsible for creating a great place to work and are constantly looking to hire individuals who bring the same level of passion and commitment to the purpose of the organization.

If you believe in Karandaaz vision and values and feel excited about the work we are offering, please send us your resume for this position to clearly mentioning the position title in the subject line.

Karandaaz is an equal opportunity employer and encourages applications by all population groups.

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Non-profit company registered under Section 42 of the Companies Act, 2017