Customer Centric Design Archives

Using HCD to Develop User Friendly Apps and Interfaces

Jun 2, 2016

Karandaaz Pakistan commissioned GRID Impact, a global research, innovation and design firm, to develop concept designs for a smart phone application for mobile money. With 8.7% of adult Pakistanis reportedly having an account at a financial institution.

The State Bank's New Regulations for Prepaid Cards

May 12, 2016

william-cook

Karandaaz Pakistan published a blog post on the use of prepaid cards in Pakistan. Among the needs discussed was a clear framework for the KYC requirements governing Pakistan’s prepaid market. That regulation arrived earlier this week.

What is Human-Centered Design?

May 4, 2016

sabahat-iqbal

Human-centered design (HCD) is a methodology that has existed for a while but began to resemble its current form in the early 1990s. More recently, the development sector has begun to adopt it in various sectors including the field of financial inclusion.

Prepaid Cards and The Unbanked

Apr 27, 2016

william-cook

Borrow a relative’s credit card. Have a friend pay. For those excluded from the formal financial system, paying online is more often a matter of finding the right proxy than finding the right tool. Innovations such as mobile wallets continue to expand access to electronic payments.

Making Mobile Money Accessible in Pakistan

Jan 25, 2016

naeha-rashid

Mobile wallets could have a revolutionary impact on financial inclusion in Pakistan. While 8.7% of adult Pakistanis reported having an account registered at a financial institution, approximately 48% of financially excluded adults reported owning a mobile phone. This means that the mobile channel holds great potential when it comes to financial outreach.

Smarter Wallets, Engaged Customers

Jan 21, 2016

bilal-ali-qureshi

With increasing competition in the branchless banking OTC (over the counter) business, this segment has become highly commission intensive, leading to diminishing margins for MFS (mobile financial services) providers. This reality has pushed mobile money providers to focus on mobile wallets as an alternate service delivery channel.